Privacy Policy

Last updated: 30 July 2026

1. Who we are

FlexiDesk Solutions Limited (“FlexiDesk”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

FlexiDesk Solutions Limited is registered in England and Wales under company number 16190643. Our registered office is:

38 Coronation Avenue
Polesworth
Tamworth
England
B78 1ED

For the purposes of UK data-protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, FlexiDesk Solutions Limited is responsible for the personal information described in this Privacy Policy.

You can contact us about this policy or how we use your personal information at:

Email: support@flexidesk.store

Post: FlexiDesk Solutions Limited, 38 Coronation Avenue, Polesworth, Tamworth, England, B78 1ED

2. About this Privacy Policy

This Privacy Policy explains how we collect, use, store, share and protect personal information when you:

  • Visit our website or interact with its features

  • Join the FlexiDesk launch list

  • Contact us or submit an enquiry

  • Register your interest in FlexiDesk

  • Apply to participate in product research or testing

  • Place an order or preorder, where purchasing is available

  • Complete a survey or provide feedback

  • Interact with us through email or social media

  • Otherwise communicate or conduct business with us

This policy applies to the FlexiDesk website and any page, form or service that links to it. It does not apply to third-party websites or services that have their own privacy policies.

3. Personal information we collect

The personal information we collect depends on how you interact with us.

3.1 Information you provide

We may collect:

  • Your name

  • Your email address

  • Your telephone number

  • Your postal, billing or delivery address

  • Your organisation, job title or area of study

  • The subject and contents of messages or enquiries you send us

  • Your communication and marketing preferences

  • Information submitted when joining our launch list

  • Details connected with a preorder, order, refund or customer-service request

  • Questionnaire, research, testing or product-feedback responses

  • Photographs, videos, testimonials or other content you choose to provide

  • Competition, promotion or event-entry information, where applicable

  • Any other information you voluntarily provide

Please do not submit sensitive personal information through a general contact form unless we have specifically requested it and explained why it is required.

3.2 Payment and transaction information

If we offer orders or preorders, we may collect transaction-related information, including:

  • Products ordered

  • Amount paid

  • Transaction date

  • Delivery and billing details

  • Payment status

  • Refund or cancellation information

  • Limited payment information supplied by our payment provider

Payment-card details are normally collected and processed directly by the relevant payment provider. We do not normally receive or store your complete card number or card-security code.

3.3 Information collected automatically

When you visit our website, we and our website service providers may automatically collect technical and usage information, including:

  • Your Internet Protocol (“IP”) address

  • Browser type and version

  • Device type and operating system

  • Approximate location derived from your IP address

  • Referring website or source

  • Pages viewed and links selected

  • Dates, times and duration of visits

  • Website errors and performance information

  • Cookie identifiers and consent choices

  • Interactions with forms, emails or website features

Some of this information is collected through cookies or similar technologies. More information is provided in section 8.

3.4 Information from other sources

We may receive personal information from:

  • Website, hosting, analytics and ecommerce service providers

  • Payment processors

  • Delivery and fulfilment providers

  • Social-media platforms when you interact with our pages or contact us

  • Business partners, event organisers or referral sources where you have agreed, or would reasonably expect, your details to be shared

  • Publicly available sources, such as business websites or professional directories

If another person provides us with information about you, they must have the right to do so.

4. How and why we use personal information

UK data-protection law requires us to have a lawful basis for each use of personal information. The lawful bases we rely on include:

  • Consent: You have given clear permission for a particular use, such as receiving launch updates by email.

  • Contract: Processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

  • Legal obligation: Processing is necessary for us to comply with the law.

  • Legitimate interests: Processing is necessary for our legitimate business interests, or those of another person, provided those interests are not overridden by your rights and interests.

We may use your personal information to:

  • Operate, maintain and secure our website

  • Respond to questions, requests and enquiries

  • Manage the FlexiDesk launch list

  • Send product updates, preorder invitations and launch discounts

  • Process orders, preorders, payments, deliveries, refunds and customer-service requests

  • Maintain business, accounting and tax records

  • Conduct product research, surveys and testing

  • Publish photographs, videos, testimonials or case studies where permission has been obtained

  • Improve our products, website, communications and customer experience

  • Measure the performance of campaigns and communications

  • Prevent fraud, misuse, security incidents and unlawful activity

  • Establish, exercise or defend legal claims

  • Comply with lawful requests from courts, regulators, law-enforcement bodies and public authorities

  • Manage a proposed sale, investment, restructuring or transfer of all or part of our business

Where we rely on legitimate interests, we consider the purpose, necessity and potential effect on you before processing your information.

Where we rely on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Launch-list and marketing communications

If you join the FlexiDesk launch list, we may use the information you provide to send:

  • FlexiDesk development and launch updates

  • Exclusive preorder invitations

  • Tailored launch discounts

  • Product news and availability information

  • Closely related FlexiDesk announcements

We will only send electronic marketing to individuals where we have the consent required by law or another lawful permission applies.

Joining the launch list does not require you to participate in product testing.

You can unsubscribe at any time by:

We may retain a limited suppression record after you unsubscribe so we can respect your request and avoid sending further marketing communications.

Unsubscribing from marketing will not prevent us from sending essential service communications relating to an enquiry, order, preorder, safety notice or legal matter.

We do not sell or rent our marketing list to third parties.

6. Product research, questionnaires and testing

If you choose to participate in FlexiDesk research, questionnaires or product testing, we will explain what information is required and how it will be used.

Depending on the activity, this may include information about your:

  • Age range

  • Height range

  • Working or studying habits

  • Usual workspace

  • Experience of using the product

  • Feedback about comfort, stability, usability and design

We will avoid collecting information that is not reasonably necessary for the research.

If we want to publish an identifiable quotation, photograph, recording, testimonial or case study, we will request appropriate permission. You may decline publicity while still providing private product feedback unless we explain otherwise before you participate.

Safety or incident information reported during testing may be retained for longer where necessary to investigate the matter, improve the product, meet a legal obligation or protect against legal claims.

7. Orders and preorders

Where orders or preorders are available, we may use your personal information to:

  • Process and confirm the transaction

  • Take or arrange payment

  • Communicate with you about the order

  • Arrange delivery

  • Provide customer support

  • Handle cancellations, returns, refunds and warranties

  • Issue safety notices or product-recall communications

  • Comply with accounting, tax, consumer-protection and other legal requirements

If an order cannot be completed without certain information, failing to provide that information may mean we cannot accept or fulfil the order.

8. Cookies and similar technologies

Our website may use cookies and similar technologies. Cookies are small files placed on your device that help websites function, remember choices, understand usage and support marketing activities.

Cookies used on our website may include:

  • Strictly necessary cookies: Required for core website functions, security, forms, checkout, cookie preferences or other services you request.

  • Functional cookies: Used to remember settings and provide enhanced features.

  • Analytics and performance cookies: Used to understand visits, traffic sources, page performance and how visitors use the website.

  • Advertising or marketing cookies: Used, where enabled, to measure campaigns, create audiences or provide more relevant advertising.

We use Squarespace to host and operate our website. Squarespace and other connected service providers may place cookies or use similar technologies when providing their services.

Except where the law permits otherwise, non-essential cookies should not be placed until you have provided consent through our cookie banner or preference tool.

You can accept, reject or manage non-essential cookies using the options presented on our website. You can also control cookies through your browser, although blocking strictly necessary cookies may prevent parts of the website from working properly.

The cookies used may change when website features or integrations are added or removed. Our cookie controls or separate Cookie Policy should provide current information about the cookies being used, their providers, purposes and duration.

9. Who we share personal information with

We may share personal information with carefully selected third parties where reasonably necessary for the purposes described in this policy, including:

  • Squarespace, which provides our website, hosting, forms, analytics and ecommerce functionality

  • Email-hosting, email-marketing and communication providers

  • Payment processors, banks and fraud-prevention providers

  • Delivery, logistics, warehousing and fulfilment providers

  • IT, cloud-storage, security, backup and technical-support providers

  • Analytics, advertising and social-media providers where enabled and permitted

  • Survey, product-research and event providers

  • Accountants, insurers, solicitors, intellectual-property advisers and other professional advisers

  • Manufacturers, testing organisations and commercial partners where information is required for an agreed purpose

  • Courts, regulators, law-enforcement agencies, tax authorities and other public bodies where disclosure is required or permitted by law

  • Prospective buyers, investors, lenders or advisers involved in a genuine business transaction, subject to appropriate confidentiality and data-protection safeguards

Service providers acting on our behalf may use personal information only in accordance with our instructions, their contractual obligations and applicable law.

Some providers may act as independent controllers for specific activities, such as processing payments. Their own privacy policies will apply to those activities.

We do not sell your personal information.

10. International transfers

Some of our service providers may process or store personal information outside the United Kingdom. This may include processing in the United States or other countries in which a provider or its subcontractors operate.

Where UK data-protection law restricts an international transfer, we will take steps designed to ensure the information receives an appropriate level of protection.

Depending on the destination and provider, these safeguards may include:

  • UK adequacy regulations

  • The UK International Data Transfer Agreement

  • The UK Addendum to the European Commission’s standard contractual clauses

  • Another lawful transfer mechanism

Where required, we will also consider whether additional technical or organisational safeguards are appropriate.

You can contact us for further information about the safeguards used for relevant transfers.

11. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, safety, dispute-resolution and reporting requirements.

Our usual retention periods are:

  • General enquiries and correspondence: Up to 24 months after the enquiry is closed, unless a longer period is required for an ongoing matter.

  • Launch-list information: Until you unsubscribe, withdraw consent, the list is discontinued or the information is no longer reasonably required.

  • Marketing consent and suppression records: For as long as reasonably necessary to demonstrate consent and honour unsubscribe requests.

  • Order, preorder, payment, invoice and accounting records: Normally six years after the end of the relevant financial year, or longer where required by law or an unresolved claim.

  • Delivery, return, refund and customer-service records: Normally up to six years after the transaction, depending on the issue and applicable legal requirements.

  • Survey and product-feedback responses: Normally up to three years after the relevant research or development project, after which they may be deleted or anonymised.

  • Product-testing agreements, safety records and incident information: For as long as necessary for product-development, safety, regulatory and legal-claims purposes.

  • Published testimonials and media: Until consent is withdrawn or the material is no longer used, subject to reasonable time needed to remove it from active channels and any lawful archival requirements.

  • Website security logs: Normally up to 12 months unless they are required for an investigation or legal purpose.

  • Cookie and analytics information: According to the duration stated in our cookie controls or Cookie Policy.

These are general retention periods rather than guarantees. We may retain information for longer where required by law, necessary to resolve a complaint or dispute, needed to investigate fraud or a security incident, or reasonably required to establish, exercise or defend legal claims.

When personal information is no longer required, we will delete it, securely destroy it or anonymise it so it can no longer identify you.

12. How we protect personal information

We use reasonable technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include:

  • Access controls

  • Password protection

  • Secure service providers

  • Software updates

  • Backups

  • Confidentiality requirements

  • Limiting access to people who require the information for a legitimate purpose

No website, transmission or storage system can be guaranteed to be completely secure. You should take care when sending information online and contact us if you believe your interaction with FlexiDesk is no longer secure.

13. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you the right to:

  • Access: Obtain confirmation that we process your personal information and receive a copy of it.

  • Rectification: Ask us to correct inaccurate or incomplete information.

  • Erasure: Ask us to delete your personal information in certain circumstances.

  • Restriction: Ask us to restrict how we use your information in certain circumstances.

  • Data portability: Receive certain information in a structured, commonly used and machine-readable format, or request its transfer to another organisation where technically feasible.

  • Object: Object to processing based on legitimate interests. You have an absolute right to object to your personal information being used for direct marketing.

  • Withdraw consent: Withdraw consent at any time where we rely on consent.

  • Rights relating to automated decisions: Request appropriate safeguards where a decision producing legal or similarly significant effects is made solely through automated processing.

These rights are not absolute and may not apply in every situation. We may need to request information to confirm your identity before acting on a request.

We will normally respond without undue delay and within one month, although the law permits an extension in certain complex cases.

You will not normally have to pay a fee to exercise your rights. A reasonable fee may be charged, or a request may be refused, where the law allows—for example, where a request is manifestly unfounded or excessive.

To exercise any of these rights, contact support@flexidesk.store.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection:

Website: https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

If you live outside the UK, you may also have the right to complain to the relevant data-protection authority in your country.

15. Children’s privacy

Our website and launch list are not intended for children under 13, and we do not knowingly use the website to collect personal information from children under 13.

If a person under 18 participates in product testing, research, an event or promotional activity, we may require consent or involvement from a parent or guardian where appropriate.

We will provide additional privacy information if the activity requires it.

If you believe a child has provided personal information to us without appropriate permission, please contact us.

16. Automated decision-making

We do not currently make decisions about you based solely on automated processing where those decisions produce legal or similarly significant effects.

If this changes, we will update this policy and provide the information and safeguards required by law.

17. Third-party websites and social media

Our website may contain links to third-party websites, social-media platforms or embedded content.

Selecting a link or interacting with embedded content may allow the relevant third party to collect or receive information about you.

We do not control third-party websites or their privacy practices. You should read the relevant privacy policy before providing information or using their services.

Messages or comments posted publicly on social media may be visible to other users. Please avoid sharing personal or confidential information publicly.

18. Changes to this Privacy Policy

We may update this Privacy Policy when our website, products, services, suppliers or legal obligations change.

The latest version will be published on our website with a revised “Last updated” date.

If a change materially affects how we use information already collected, we will take reasonable steps to bring it to your attention and request consent where required.

19. Contact us

Questions, requests or concerns about this Privacy Policy or your personal information can be sent to:

FlexiDesk Solutions Limited

38 Coronation Avenue
Polesworth
Tamworth
England
B78 1ED

Email: support@flexidesk.store